SHIPPING

We ship from our USA and European fulfilment centres and offer international shipping to most worldwide destinations. Our shipping partners are USPS, UPS, UK Royal Mail, DHL and FedEx depending on order destination.

USA SHIPPING

Standard Delivery: 3 - 5 Working Days FREE

UK & EUROPE SHIPPING

Standard Delivery: 5 - 7 Working Days FREE

WORLDWIDE SHIPPING

Standard Delivery: 6 - 10 Working Days FREE

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ALL STANDARD SHIPPING IS FREE! BRINGING YOU THE BEST VALUE!

 

SHIPPING

TERMS: KOHA HAIR can ship orders to addresses worldwide, except for countries and territories otherwise stated. We aim to despatch all orders within 48 hours, with the exception of sales periods where this may take up to 72 hours. Orders are processed and shipped on Monday, Tuesday, Wednesday, Thursday, Friday.

CONFIRMATION: KOHA HAIR will send you a shipping confirmation email with the tracking number where available linked to the carrier's website once your order is despatched. Please allow 1-3 days for the tracking number to show. In some cases the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

DELAY OF DELIVERY: Shipping delays may occur due to holidays, customs clearance, natural disasters, or carrier delays. Please keep in mind weekends and holidays do not count as a business day and should be considered when calculating shipping times. PLEASE NOTE* We are not responsible if the package is not delivered in the estimated shipping times as we cannot be held liable for USPS, UPS, ROYAL MAIL, FEDEX or DHL guarantees.

 

RETURNS

TERMS: KOHA HAIR will accept returns on incorrect orders or faulty and defective hair products within a 14 day period. Due to hygiene and customer safety we will not accept returns on hair extensions which have been opened and used. Returns are at the customers expense, unless due to incorrect orders or product fault.